“Let’s get rid of this!”
Recently, PUBG Mobile – the game that is considered as the golden egg of VNG, one of the most successful survival game products on mobile in general, has made an announcement that makes players angry. Specifically, this game has made changes in customer care as follows:
“For the purpose of improving the experience for the board members as well as upgrading the best quality of customer care:
Only receive all information and feedback and reflections of the board through the customer service channel at the interface in the game.
And through the support website of PUBG MOBILE VN in the Support section above.
Stop customer service activities of Fanpage PUBG MOBILE VN and other channels (hotrogs3, talktv, hotline, ..).”
This announcement made PUBG Mobile gamers feel extremely confused and angry. Because in the past, there have been many times when gamers of this game felt annoyed by the handling of the customer service team. The announcement of this post alone has encountered negative reactions from the gaming community:
Customer care is no different from an auto copy + paste machine. Please specify what NPH can accept and implement. As for the producer’s problems, if the NPH can’t intervene, don’t reply to the player bluffly.
Stop taking care of the customer service channel. Feedback from the team is always general, never definitive.
If you are concerned about VNG, please go to global to play.
This is not the first time, gamers feel annoyed with the handling of PUBG Mobile’s customer care team. Remember quite a long time ago, there were some cases where gamers were suddenly locked out of their accounts and even went to VNG’s headquarters to clarify black and white and claim justice for themselves. Accordingly, the guy sent a report and had to leave after the publisher’s “headshake”. So now, when transferring the entire way of customer care to ingame, will gamers be able to solve their problems?
at Blogtuan.info – Source: gamek.vn – Read the original article here
